Someone answers at 2am.It’s . will answer.
And it costs what it would at 2pm.Same prices as 2pm.
Licensed plumbers from a family shop in east Anaheim. is on call tonight, with two more plumbers on the road. For an emergency in Anaheim, Fullerton, Orange or Placentia, a plumber is usually at your door in about an hour.
(714) 555-0186 Water on the floor? Turn off the main first$79 service call, waived if you go ahead with the repair.
Water where it shouldn’t be? Turn this first.
Every house has a main shutoff where the water line comes up out of the ground. On most houses here it’s on the front wall near a hose spigot, next to a brass bell, which is the pressure regulator. Turn the handle clockwise until it stops.
- A round wheel takes several turns. Older ones are stiff. Use both hands, and stop when it stops.
- A lever takes a quarter turn. Across the pipe means off.
- No valve at the house? The city’s valve is in the meter box by the curb. A meter key or a big adjustable wrench turns it a quarter turn.
- Water near outlets or the electrical panel? Switch that circuit off at the breaker, but only if you can reach the panel without standing in water.
- Smell gas? Leave the house first. Call 911 or the gas company from outside, and don’t flip any switches on the way out.
Then call us. We’ll stay on the line and talk you through it while the plumber drives over.
(714) 555-0186The parts on that wall, if they need replacing:
- New ball valve, quarter-turnfrom $385
- Pressure regulator, set at 60 psifrom $475
- Hose spigot, replacedfrom $185
Open
Drag the wheel clockwise.Below the valve, the pipe from the meter keeps its pressure. That’s the city’s side, and it keeps running.
Leaks in the walls and under the floor.
Most houses here were built around 1960 on a concrete slab, with copper water lines running underneath. Sixty years on, those lines wear through. A slab leak shows up as a warm spot on the floor, the sound of water running when everything’s off, or a water bill that jumped for no reason.
We find it by listening, not by digging. A ground microphone picks up the hiss through the concrete, and on a hot line a thermal camera shows the warm stripe. No holes until we know where it is.
How a reroute works, in one house on Wrenfield Avenue
- Main comes in here
- Water heater
- Leak, about 9 ft from the bath
- New line through the attic
- Slab leak reroute through the atticfrom $1,850
- Whole-house repipe in PEXfrom $5,400
- Leak detection, no holes until we find itfrom $249
- Spot repair through the slabfrom $2,400
- Pressure regulator, set at 60 psifrom $475
Found it. Hot line under the hallway, about 9 feet from the bath. We can reroute it through the attic tomorrow at 8, $1,850 in writing.
Forty minutes with a microphone on the floor and nothing got broken. See you at 8.
- 40 or 50 gal tank, replacedfrom $1,895
- Anode rod, replacedfrom $225
- Flush and checkup$119 flat
- Pilot, thermocouple or gas valvefrom $189
- Gas leak test and repairfrom $295
Why water heaters here last 8 to 12 years.
Anaheim’s water is very hard, about 15 to 19 grains per gallon in the city’s own reports. Cut a tank open and you can see where that goes.
A magnesium anode rod corrodes so the tank doesn’t; by year 6 it’s down to the wire. The minerals settle on the bottom, and the burner has to heat through them. That layer is the rumbling you hear. A $119 flush once a year keeps it thin, and a new anode rod at year 4 or 5 buys more years.
| Compare | Tank, 40 or 50 gal | Tankless |
|---|---|---|
| Installed | from $1,895 | from $3,950 |
| Takes | About four hours | A full day |
| Lasts here | 8 to 12 years | About 20 years |
| Every year | A flush, $119 | A descaling flush |
| Included | Permit, two earthquake straps, a new gas connector, haul-away | A bigger gas line and new venting, which most houses here need |
Done. Hot water’s back on, and the old tank is on the van.
Hot water’s back. Same number he gave us at 10:58. Thank you, Ramon.
The water’s off at the main, so this one stopped too. Turn it back on, up in Shutoff.
Faucets, toilets, and the valves under them.
Most of what we do inside the house is small and done in under two hours. Bring your own faucet or toilet, or we’ll bring one. Either way we check the shutoff valves under it, and if they’re the originals we’ll tell you, because a sixty-year-old valve is usually the next leak.
- Faucet, installed, yours or oursfrom $175
- Trap and tailpiece, replacedfrom $165
- Shutoff valve, quarter-turnfrom $159 each
- Toilet, installed with a new wax ringfrom $289
- Toilet repair: fill valve, flapper, handlefrom $149
- Garbage disposal, ¾ HPfrom $395
Old parts leave with us, and the labor is warrantied for a year.
Both faucets are in. The valves under them were the 1964 originals, and one wouldn’t close at all, so I swapped those too.
Saw the old one on the counter. Glad it’s gone.
Which drain is it?
Pick the one that’s backing up. The drawing shows where it usually stops, and what we’d do.
Choose a drain on the drawing. More than one acting up at once is its own answer, at the cleanout.
Kitchen sink
- What it usually is
- Grease and food set up in the line under the floor.
- Try this first
- Nothing. Please skip the drain cleaner.
- What we’d do
- Clear it with a cable machine, then run hot water for ten minutes to be sure. From $149. If it keeps coming back, we jet the kitchen line, from $395.
Bathroom sink
- What it usually is
- Hair and soap at the stopper, nine times out of ten.
- Try this first
- Pull the stopper out and clean it.
- What we’d do
- Clear the line past the trap if that doesn’t do it. From $149.
Tub or shower
- What it usually is
- Hair, just past the drain.
- Try this first
- A plastic drain stick from the hardware store works more often than you’d think.
- What we’d do
- Clear it and check the overflow. From $149.
Toilet
- What it usually is
- Something in the trap of the toilet itself.
- Try this first
- A flange plunger, the one with the extra cup, not the flat one.
- What we’d do
- Auger it, flush it, and check that the line beyond is running freely. From $129.
Laundry
- What it usually is
- Lint and soap build up where the standpipe meets the line.
- Try this first
- Clean the lint trap on the washer and run it empty on hot.
- What we’d do
- Clear the standpipe and the line under it. From $169.
More than one drain
- What it usually is
- When the toilet gurgles while the washer drains, or the tub backs up when you flush, it’s the main line, not one drain.
- What we’d do
- Clear it from the cleanout and run a camera to see why. Main line clearing from $289, camera check included.
Please skip the drain cleaner. It sits in the trap, eats at old pipe, and we have to put our hands in it.
Kitchen line is clear. Ran the hot water ten minutes to be sure. $149.
Draining fine, the night before Thanksgiving. $149 like the website said.
The pipe to the street, on camera.
When more than one drain backs up, the trouble is usually in the sewer lateral: the pipe from your house to the city main under the street. On most houses here it’s still the original clay. We run a camera down it from the cleanout, and you keep the video.
- 4 ft The house’s black ABS ends and the original 1962 clay starts.
- 18 ft This is what they should all look like.
- 27 ft They come in for the water. Snaking clears them, and they grow back.
- 39 ft The pipe has sagged, and paper catches on it.
- 51 ft Two sections have shifted about half an inch.
- 58 ft Past here, it’s the city’s pipe.
- Camera inspection, video you keep$199 flat
- Main line clearing, from the cleanoutfrom $289
- Hydro jetting the rootsfrom $495
- Spot repair at the bellyfrom $2,850
- The whole run, trenchlessfrom $6,900
What we’d tell this house: jet the roots out now, for $495. Then either fix the root joint and the belly with two spot repairs, or replace the whole run without digging a trench across the yard. We’d show you the video before you decide, and the price either way is in writing. If your house doesn’t have a cleanout, we’ll put one in, from $750, and every visit after costs less.
About 210 feet of pipe from the meter to the main. We work on all of it.
The video’s in your email: roots at two joints and a belly at 39 feet.
We used it to get $6,000 off the house. Thank you, Beto.
How long until we’re at your door.
Typical drive times in minutes from our shop on Wrenfield Avenue, at three times of day. At night the freeways are empty and the plumber on call often lives close by, so it’s faster.
| City | 7am rush | Midday | 2am |
|---|---|---|---|
| Placentia | 16 | 13 | 9 |
| Fullerton | 20 | 16 | 11 |
| Brea | 22 | 18 | 14 |
| La Habra | 27 | 22 | 17 |
| City | 7am rush | Midday | 2am |
|---|---|---|---|
| Anaheim Hills | 18 | 14 | 10 |
| Yorba Linda | 24 | 19 | 15 |
| City | 7am rush | Midday | 2am |
|---|---|---|---|
| West Anaheim | 16 | 13 | 9 |
| Buena Park | 27 | 22 | 16 |
| La Palma | 29 | 24 | 18 |
| Cypress | 30 | 25 | 19 |
| City | 7am rush | Midday | 2am |
|---|---|---|---|
| Orange | 15 | 12 | 8 |
| Villa Park | 18 | 15 | 11 |
| Garden Grove | 24 | 19 | 14 |
| Santa Ana | 25 | 20 | 15 |
| Stanton | 26 | 21 | 16 |
| Tustin | 27 | 22 | 17 |
Not on a sign? Call anyway. If we can’t get there quickly, we’ll say so on the phone.
The people who answer.
Hector Rivera started this with one truck in 1998, after twelve years working for someone else. His son Ernesto runs it now with eight plumbers and seven vans, out of the same shop on Wrenfield Avenue. Ernesto’s sister Graciela runs the office, and if you call before 7pm, she’s the one who picks up.
Every plumber is our own employee. Nobody is a subcontractor, and everybody, Ernesto included, takes a turn on nights.
A night call, start to finish.
Water heater’s leaking in the garage. A lot of water.
This is Ramon, on call tonight. Turn the valve on the cold pipe above the heater clockwise until it stops, and turn the gas knob on the front to Pilot. I’m leaving now. About 35 minutes.
Ramon is 15 minutes away, in van 4.
Your price: replace the 50-gallon gas tank, $1,895. Permit, two earthquake straps, a new gas connector and haul-away included. Reply YES to go ahead, or ask me anything.
Yes
Done. Hot water’s back on, and the old tank is on the van. Labor’s warrantied for a year, and the new tank’s warranty is registered in your name.
Morning, this is Graciela at the office. The city inspection is Thursday between 8 and 12. Nothing for you to do but let them into the garage.
The same price it would have been at 2pm. The $79 service call was waived because they went ahead.
4.9 from 612 Google reviews ,
Call or text, any hour.
For anything that can wait, text the office from here. For anything that can’t, call: the plumber on call answers.
(714) 555-0186To: (714) 555-0186 ,Graciela, office, on call
Sent to the office.
Got it, thanks. I’ll call you back within 15 minutes to set a time.Got it. The office opens at 7am and Graciela will call you then. If it can’t wait, call this number. I’m on call tonight.
This is a design concept, so nothing was actually sent.
- Emergency line
- 24 hours, every day, holidays too
- Office
- Monday to Friday, 7am to 7pm
- Saturday, 8am to 5pm
- Paying
- Card, cash, check or Apple Pay, when the job’s done and you’ve checked it. Financing on jobs over $1,000.